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This approach to monitoring enables call centers to identify performance problems among agents as well as any glitches with technology. Such glitches can involve the design of screens associated with the software that agents use, or the sequence of steps agents follow while using this software &#8211 all of which can affect your center’s call-handling efficiency.

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BulginComponentsplc,Barking,EssexIG110AZ,UK.www.bulgin.co.uk

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GatheredbelowarethetopsixstoriesfortheweekbeginningSundayNovember7,2004,asra

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Whilethemarkettrendappearstobedown,somerespondentstotheESMBusinessIndexsurveyholdouthopeforimprov

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TheR0andR1materialthatIMECownscanthenbecomebackgroundforthenextprojectwiththesameoradifferentpart

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SomeanalystsseethesuitfiledbyAppleagainstHTCasthefirstshotinwhatcouldbethenextbigmobilepatentwar,

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Thatdelaypaintedthecompanyinabadlightbecauseitfollowedastringofglitches,includingthediscoveryofde

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Businessalsowentsouthonthefront-end.Forexample,theindustry'sbellwether,AppliedMaterialsInc.(Santa

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KeyadditionalCOSMORAMspecificationsthatwerestandardizedareasfollows:

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It'snotthatcallcentersdon'ttakestepstoensuresecurity,wherevertheyarelocated.(Ourresearchsuggestst

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SANJOSE,Calif.—Anengineerwhohelpeddevelopaseminalprototypeofthepersonal

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